Customer Support IndexNo Bull Collection FAQ Q. I have paid my subscription but my computer lost the connection to the internet before I was able to complete the registration process, I don't have a username or password.? Answer Q.I opted to purchase both of Mick's books Laymans 1 and Laymans 2 Guide to Steroids, how do I get them. Answer Q. Where do I download Mick's Book Tears on a keyboard? ? Answer Q. Can I get access to any of The No Bull Collection issues prior to Issue 21? Answer Q.Where do I get the application Adobe Reader to view the magazines and books I have downloaded? Answer Q. I have downloaded the books and magazines but I am faced with alot of blacked out pages and/or an error similar to "Invalid Color Space" or " Could not find the color space CSO, Suppress errors Yes/No", How do I correct this? Answer Q. I have forgotten my username and password to access the site, how do I retrieve them?Answer Q. I have the correct username and password but I still can not access the members area?Answer If your problem or
query is not answered here, please Q. I have paid my subscription but my computer lost the connection to the internet before I was able to complete the registration process, I don't have a username or password. A. Fill out the Customer Support Form providing the time and date of the error together with any other details you recorded of the payment. Include your preferred username and password and they will be manually processed.. Q. I opted to purchase both of Mick's books Laymans 1 and Laymans 2 Guide to Steroids, how do I get them. A. Simply Click Here and your email program will open with a prepared email to send to us, DO NOT change the title, or cc details. and place your username and ticket number in the email. Q. Where do I download Mick's Book Tears on a Keyboard? A. Click Here and you will be taken to the download page. Q. Can I get access to any of The No Bull Collection back issues? A. This is high on our list of priorities and we are working hard to make some of these issues available for purchase in digital format. They are still available in traditional hard backed format which can be purchased by UK residents from within Mick's online shop found at http://www.mickhart.com/shop.htm If you are from outside the UK, use this form to obtain a price including postage from the team. Digital back issues began at issue 21. Q. Where do I get the application Adobe Reader to view the magazines and books I have downloaded? A. Go to the Adobe Web site by following this link, it can be downloaded free or can be found on many cover disks of computer magazines purchased in local newsagents. Q. I have downloaded the books and magazines but I am faced with alot of blacked out pages and/or an error similar to "Invalid Color Space" or " Could not find the color space CSO, Suppress errors Yes/No", How do I correct this. A. This identifies that you are likely to be using an older version of Adobe Acrobat Reader. To over come this fault go to the adobe web site and download the latest version. Q. I have forgotten my username and password to access the site, how do i retrieve them A. If you are no longer using the email address that you had when you subscribed, fill out the Customer Support Form providing your payment reference number, date and any other details that might help us identify your membership. If your original email subscription address is still valid, click here, enter your username or your email address in the form and submit. The access details will be sent to you. Q.I have the correct username and password but I still can not access the members area? A. All Usernames and Passwords are case sensitive. Please ensure you are typing in your username and password correctly. |