Customer Support IndexMick Hart Discussion Board FAQ Q. I have subscribed to the Mick Hart Discussion Board but my username and password are not valid for the board? Answer Q. I have the correct username and password but I can not gain access onto the board or into the members area. Answer Q. I have my members area username and password, what is the link to get to the board registration area? Answer Q. Can I use the same username and password details for my registration to the board? Answer Q. The payment handlers will not accept my credit card? Answer Q. How do I cancel my subscription to the board? Answer Q. Is there way to access the board without having to keep in putting both sets of details to gain access to the members area and board? Answer Q. I have forgotten my usernames or passwords? Answer Q. I am able to access the opening page of the discussion board but when I put my board details into the log in page, it tells me that I am not an authorised user. Answer Q. I get a mail box full message whenever I try to send or receive mail through the board, yet I have checked the inbox and it is empty.? Answer Q. How do I add a signature image to my posts? Answer Q. I cannot add a picture to my post, it tells me it is too big? Answer If your problem or
query is not answered here, please Q. I have subscribed to the Mick Hart Discussion Board but my username and password are not valid for the board? A. When payment is made to subscribe to the board you are asked to select a username and password which will gain you access to the members area of the Mick Hart site. These details will not get you onto the board. Once through the pop up security box for the first time you must then also register as a new member with the board itself, selecting a username and password to gain access by clicking on the register button. Q. I have the correct username and password but I can not gain access onto the board or into the members area. A. Usernames and passwords are case sensitive. Ensure they are being entered exactly as they were selected, lowercase or capitals. Q. I have my members area username and password, what is the link to get to the board registration area? A. To get to the board (Click Here). Complete the windows style security login box to gain access into the members area. You will find yourself at the index page of the board. Click the link "Register", just above the main viewing area and then complete the registration details. Alternatively go to www.mickhart.com/members and use the link to get to the board. Q. Can I use the same username and password details for my registration through ibill/2checkout and to register with the board? A. Yes providing no one has adopted those details previously. Remember that the username chosen by you for the board, is the name by which you will be known on the board. Q. The payment handlers will not accept my credit card? A. Our payment handlers will accept most credit card payments and it is unusual for them to reject a payment from any of the well known credit card companies. Should your payment not be accepted we will try to assist as much as possible. To pay by alternative means fill out the customer support form explaining the service you wish to join and the method of payment you would prefer. Unfortunately we are unable to manually process payments for the board on a monthly basis but would be prepared to take 2 separate payments over the course of the year. Q. How do I cancel my subscription to the board? A. Please click here and fill out the automated form. Q. Is there way to access the board without having to keep in putting both sets of details to gain access to the members area and board. A. Those details must be submitted each time however there is a convenient way to do this. When you next enter your details in the windows style security box which will gain you access into the members area, ensure you tick the little box (Remember Details). Likewise when you enter the board, ensure profile options have the remember my login details as checked as well as the browse with cookies feature enabled. If you then add the board index page to your favourites, next time you click to go to the board, your details will appear automatically in the security style box and you need only click submit, whilst you will skip the log on to the board completely as it will remember your details automatically. Should you be on an open terminal which is used by different persons it is advisable NOT to check the remember details on the windows style security box to prevent abuse of your account. Q. I have forgotten my usernames or passwords. A. Fill out the Customer Support Form below supplying your payment reference number, email, username and date of joining which will help customer services identify your account. Q. I am able to access the opening page of the discussion board but when I put my board details into the log in page, it tells me that I am not an authorised user. A. When you first register with the board, you are sent an automated email which contains a link on it. You must use this link to activate your board account. Until this is done your details will not be recognised. If for whatever reason the email activation link fails to work, please submit the support form identifying your username and this will be activated manually. Q. I get a mail box full message whenever I try to send or receive mail through the board, yet I have checked the inbox and it is empty.? A. Ensure that you are viewing messages from the beginning as you may be viewing messages recorded in the last week only. Also whenever you send mail, it will leave a copy of that email in your sent box. This number counts towards the total number of emails allowed to be stored on the system, delete your sent messages also. Q. How do I add a signature image to my posts? A. Clink on the link "User Cp", then click on the link "Edit Options" the last message box on this page is the change avatar option. Click that link and follow the onscreen instructions There is a size restriction of 150 x 150 pixels and 5kb in size for all avatars. Q. I cannot add a picture to my post, it tells me it is too big? A. To ensure the board runs as smoothly as possible, picture attachments are restricted to 25kb and a maximum 500kb x 500kb. Some photos need to be compressed to achieve this size which can be done by using a number of different utilities that come with your picture editing suite..
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